LMK COMPLEMENTARY THERAPIST

Behind The Therapies & What Goes In To Each & Every Appointment
Training/Qualifications, Professional Association Membership & Professional Standards to uphold & maintain, Insurance, Products, Laundry (lots of), Heating, Lighting, Cleaning/Sterilisation, Administration, Planning, Preparation, Time & A Huge Amount of Love & Care.
All of the above directly impacts the therapies I provide to ensure every therapy delivered & the therapy environment is just right for each & every client.  This is not a huge spa setting. This is my little business which I love, am hugely passionate about, which took time & integrity to build & establish.
This Is Why I Have A Cancellation Policy, because whether a client attends their appointment or not, a lot has gone in to the preparation for every appointment which I am unlikely to refill at short notice.
Thank You So Much For Supporting My Little Business, Laura x

Medical Conditions
Some pre-existing medical conditions may require your doctors approval in advance, if in doubt, please do not hesitate to contact me in the first instance. 
Please Note:
The therapies I provide are 'complementary therapies' and not 'alternative therapies', and as such, complementary therapies should not replace conventional medicines or advice as directed by your doctor or healthcare specialist/professional, nor should they be used to seek diagnosis. 
If you have an undiagnosed healthcare concern, in the first instance, please consult your doctor/healthcare professional.
Each new client will be required to complete a consultation form detailing any medical issues & medical history in order to assist me in tailoring the therapies I provide. 
In relation to foot Reflexology, if you suspect you have a fungal nail infection/condition or verruca's, please seek advice and treatment where necessary from a medical professional or qualified foot health practitioner. 

Opening Times
From September 2024: Mondays & Thursdays Only 9:30am-8pm only
(Last Appointment @ 7pm)
Closed: Public Holidays
2024 Christmas & New Year Closure Dates: Closed from 20th December, Reopen 6th January 2025

Payment Methods Accepted
Debit/Credit Cards, PayPal or Cash
(electronic receipts available upon receipt of payment at the time of your appointment)

Client Consultation Forms:
It is a requirement by my insurers and professional associations, that I have completed Client Consultation Forms for All Clients. These remain confidential to LMK (please see Privacy Notice & Data Protection Policy).
All New Clients (and returning clients who have not visited LMK for more than 1 year) Are Asked To Complete an LMK Consultation Form In Advance Of Their Confirmed Appointment.  A link to this form will also be included in appointment confirmation emails/texts. By completing this form in advance it affords me time to plan & prepare accordingly, or ask any questions relating to any ongoing conditions.
If you do not wish to complete the form in advance electronically, please contact me directly so I can ascertain whether a medical professionals approval is required in advance of your appointment (as some medical conditions are contraindicated for Reflexology), following which, the consultation form can be completed on your arrival for your appointment, however, this impacts your planned appointment time and will be subject to an additional Consultation Fee of £5 - therefore, to save you additional time and costs it's recommended to complete the form electronically in advance.

Policies​
Every clients well-being is the driving force for what I do, and I do absolutely love what I do. I would like to respectfully draw your attention to, and Thank You for your time in reading, the following information and policies.  These have been implemented to protect the health and wellbeing of my clients, my family and myself and the viability of my business.  As with all businesses, overheads are a factor, and whether a client attends their appointment or not I still have costs to cover such as insurance, professional membership fees, heating, electricity, laundry, products, to name but a few, as well as my own personal financial commitments that come with everyday family life;​

Cancellation Policy
This Policy Includes 'No-Shows' (a 'No Show' is an appointment not attended, without any notice given)
Appointments are booked for you at a time that is mutually agreed.  If you are unable to attend an appointment or need to cancel or reschedule at least 24 hours notice is required to avoid 100% of scheduled therapy costs being incurred. The 50% Non-Refundable Booking Fees paid at the time of booking your appointment, and where full payment has been made in advance, (including Gift Vouchers,) the fees received will be retained by LMK where insufficient notice is given to compensate towards that lost appointment.
By booking an appointment, you agree to this cancellation policy.​

Cancellation/No Show fees can be paid via PayPal to: @LauraKitto, via a payment link which can be sent to you, or via my Fresha booking platform, please use your name as a payment reference. Upon receipt of payment you will be issued with a an electronic receipt for your records.  Once cancellation fees have been received, a future appointment can be confirmed.

The more notice I am given affords me the opportunity to offer the appointment to someone else.
Following a short notice cancellation or no show, I reserve the right to: 
- not offer appointments following cancellations and non-payment of cancellation fees where applicable, and
- request a non-refundable booking fee to secure a future appointment, which will of course be deducted from the cost of the therapy when received.​

In the event where LMK needs to reschedule or cancel your appointment you will be given the option of either a refund or to carry forward any fees to the rescheduled date respectfully.

Well-being Policy
Prior to each appointment all clients are asked to asked to inform me if they are unwell in the 48 hours prior to their appointment, this is requested within the automated email reminder notices sent.

I would respectfully ask that all clients are at least 48 hours clear of any usual fevers, cold/flu viruses and symptoms such as sickness and diarrhoea before attending appointments. I completely understand as we all get ill from time to time, so please do let me know if you are unwell and need to reschedule as soon as you can. It is no longer possible for clients to arrive at an appointment stating that they may ‘have a bit of a cold’. I must work to minimise the risk to the health & wellbeing of fellow clients, some of whom have ongoing conditions with low immunity, my own health and that of my family.  Please also be aware that I am unable to perform any therapies whilst an infection is present. Thank you for your understanding.​

Time Keeping
Your commitment to your appointment time is very much appreciated, as is arriving for your appointment on time.  It's important that your appointment time is fully utilised for your relaxation and not impacted in anyway due to late arrival. I always allow a little extra time, in addition to the actual therapy time, however, appointments cannot overrun the allocated diary time impacting other clients or my own family commitments. 
Thank you for your understanding.​​

Privacy Notice & Data Protection Policy
As a Complementary Therapist, providing therapies to help improve the wellbeing of clients, Laura Kitto is required to note personal information about her clients.  This information will be kept secure, and no personal data will be shared with 3rd party organisations. The only exception to data sharing is where there is a safeguarding concern relating to a child or vulnerable adult perceived to be at the risk of harm, in which case data may be shared with the necessary safeguarding agencies.  Please see Data Protection Policy for full details of how your data is protected.​

My Safety Policy
Male clients requesting appointments for Reflexology or Reiki will be offered appointment dates and times available when I know my husband will be home, and therefore bookings received may be subject to being rescheduled as a result.
For gentlemen seeking massage and other therapies that I do not advertise, please seek an alternative provider.
It has become necessary to implement this safety policy due to a number of inappropriate enquiries.
Thank You For Your Understanding.